Terms & Conditions

Treatment:

 

• Treatments will only be conducted if Better Dayz (Emma Day) deems the treatment safe for the client to receive.

 

• GP Consultant/permission may be required before treatments can be provided, if you are unsure as to whether you may require your GP's permission, please discuss any concerns prior to booking.

 

Cancellation policy:

 

• A booking is confirmed once Better Dayz (Emma Day) and the client have both agreed a date, time, duration, location for a treatment and the client has confirmed via the online booking system.
   

• A credit or debit card may be required to confirm a booking via the online booking system (unless agreed otherwise by Better Dayz (Emma Day)).
   

• Clients are asked to provide at least 24 hours notice when cancelling or re-scheduling appointments.
   

• Any cancellations made within 24 hours of the appointment will incur a fee of 30% of the treatment price. The fee must be paid in full before a new booking can be made.
   

• Failure to attend an appointment will incur a fee of 50% of the treatment price. The fee must be paid in full before a new booking can be made.
   

• If the client is more than 10 minutes late for an appointment Better Dayz (Emma Day) have the right to cancel the treatment.
   

• No additional time will be given for clients late for their appointment, the appointment will end as originally scheduled, and the full fee will be payable.
   

• Better Dayz (Emma Day) has the right to cancel a treatment without notice if the room or environment is unsuitable for the treatment to be provided, or if the therapist is taken ill. A full refund will be paid in event of cancellation by Better Dayz (Emma Day). 
   

• Better Dayz (Emma Day) commits to rearranging treatments to a new time and date within 4 weeks of the cancelled treatment where possible.
   

Vouchers:

 

• Vouchers can be used as payment towards any available, advertised treatment.
   

• Vouchers are valid for 12 months from purchase date.

  

Payment:

 

• Better Dayz (Emma Day) accepts payment by cash, bank transfer or card.

 

Privacy:

 

• Client treatment details and personal information will not be discussed with any third party without prior consent of the client.
   

• Consultation forms and treatment notes will be kept on file, securely by Better Dayz (Emma Day) in line with GDPR regulations.
   

• All clients must complete a consultation form prior to receiving a treatment.
   

• By signing the consultation form, clients are giving Better Dayz (Emma Day) permission to hold records and data about them.
   

• Young persons under the age of 18 must be accompanied by an adult.
   

• The adult must give permission for the treatment to be performed.
   

• The adult must co-sign the client’s consultation form.
   

• The adult must be present in the room throughout the treatment.
   

Insurance:
 

• Emma Day is fully insured by Balens Insurance.